Common Return Questions
What items are returnable?
- Items received within 60 days of receipt of your shipment
- In original condition
- Clean and Unworn
- In the original packaging including the shoe box
What items are non-refundable?
- Free gifts
- Any Final Sale items
Are there any charges for return?
- All USA returns are Free
- International Customers returning items from outside the USA are responsible for return shipping.
How do I return?
- Go to our Returns Page to start your return and get a return label emailed to you. Print the return label and apply it over the existing shipping label on your box. Drop off the box at the shipping provider shown in the return label.
- Once we get the Return we will issue a full refund. If shoes are visibly worn we will deduct a 20% fee.
How soon will I get my refund?
- Once your return is received and inspected, we will immediately issue a refund.
- Depending on your card or bank, please allow 3-5 business days for the refund to appear on your statement.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.